General conditions of access and use of the “Cyclocity Vilnius” service

ARTICLE 1. GENERAL PROVISIONS OF THE CYCLOCITY VILNIUS SERVICE

1.1. Cyclocity Vilnius is a public service (the Service) provided by UAB JCDecaux Lietuva (the Provider), the purpose of which is to provide Customers with an opportunity to hire bicycles (bicycle(s)) from self-service bicycle hire stations.
1.2. The Service is provided for at least 6 (six) months a year, 7 (seven) days a week, with the exclusion of the following cases: in the presence of force majeure circumstances, maintenance-related problems, or amendment of legal acts related to the Service.
1.3. The Service is provided at the bicycle hire stations available in the city of Vilnius. Every station is provided with a central terminal (terminal) and bicycle parking stands (stands) (where over 300 bicycles of the Service can be parked). Each bicycle has its own stand within the station; each stand is numbered allowing bicycles to be chosen by number. A team of technicians is responsible for the maintenance of the bicycles, but the Provider cannot guarantee that either free stands or bicycles will be available at a particular moment in a particular bicycle hire station.
1.4. All the equipment available in Cyclocity Vilnius bike hire stations and all the bicycles are and will remain the property of UAB JCDecaux Lietuva.
1.5. Customers may only use a bicycle within the boundaries of the city of Vilnius. Should a Customer go beyond the specified territory, the Provider will be entitled to take the bicycle from the Customer without providing the Customer with any compensation for the distance ridden or for any other losses.
1.6. Contact information of the Provider of the Cyclocity Vilnius Service:
Postal address:

  • UAB JCDecaux Lietuva
  • Vilniaus g. 31
  • LT-01401 Vilnius
  • Lithuania
  • Telephone: 8 800 22008
  • E-mail: info@cyclocity.lt
  • Website: www.cyclocity.lt
  • Facebook: www.facebook.com/cyclocity.dviraciai

Information about the Service is provided to Customers by phone in Lithuanian and English by toll-free line 8 800 22008. Working hours of the Customer service telephone line during the season: business days from 7.00 a.m. to 10.00 p.m., weekends and public holidays from 8.00 a.m. to 8.00 p.m.

1.7. Terms used in the General Conditions for Access to and Use of the Cyclocity Vilnius Service:

Season – the time period from the start of the 16th week until the end of the 42nd week inclusively. In case of unfavourable weather conditions, the start of the season may be postponed to a later date. In case of favourable weather conditions, the end of the season may be postponed to a later date.

Subscription card – types of cards which may be used for the Cyclocity Vilnius Service: Cyclocity Vilnius Card, Vilnius Card (Vilniečio kortelė), Lithuanian Student Identity Card (Lietuvos studento pažymėjimas), International Student Identity Card (ISIC), and/or Electronic Pupil Identity Card (Elektroninis moksleivio pažymėjimas). A subscription card grants the right to register for one type of subscription – a seasonal subscription, a youth seasonal subscription, or a 30-day subscription.
3-day ticket – a ticket purchased at a terminal or on www.cyclocity.lt website that allows the use of the Cyclocity Vilnius Service for 72 hours.
Vilnius City Card 72H – a card intended for tourists that allows the use of the Cyclocity Vilnius Service for 72 hours without any registration fee (the fee for entering bank card details is 1 €).

 

ARTICLE 2. USE OF THE CYCLOCITY VILNIUS SERVICE

2.1. HOW TO START USING THE SERVICE
In order to use the Service, the Customer must purchase a 3-day ticket (at a terminal or on the website) or register on the website www.cyclocity.lt, purchase a long term subscription and activate their subscription card. The pricing structure of the Service is described in article 3 below.
2.1.1. HOW TO PURCHASE A 3-DAY CYCLOCITY VILNIUS SERVICE TICKET
2.1.1.1 A 3-day ticket can be purchased at all terminals provided at Cyclocity Vilnius bicycle hire stations. A list of all hire stations is available at www.cyclocity.lt, in the mobile application AllBikesNow, and on the maps provided on the reverse side of each terminal.
To purchase a 3-day ticket at the terminal, the Customer must complete the following steps:
1) The Customer must select the “Purchase a 3-day ticket” on the terminal screen.
2) The Customer must read and confirm the instructions given by the terminal.
3) When the General Conditions for Access to and Use of the Service (GCAU) are displayed on the terminal screen and the Customer is asked to agree with them, the Customer must agree with the conditions by clicking OK. If the Customer does not agree with the requirements of the GCAU, they will not be able to purchase a 3-day ticket.
4) The Customer must create a 4 (four)-digit PIN code (the Cyclocity Vilnius Service PIN code). The PIN code is strictly personal and confidential and will be requested every time the Customer wants to hire a bicycle.
5) Only bank cards can be used to pay at the terminals, i.e. cash is not accepted. The Customer must insert their bank card with a chip and PIN code into the card reader (Visa and MasterCard cards are accepted) and enter the PIN code of the card. The Customer’s bank will reserve (freeze) 159 € on the bank card account for a period not exceeding 30 days. After the 3 days of validity of the ticket have expired, the amount corresponding to the price of a 3-day ticket (2,90 €) and the Service fees for 3 (three) days will be withdrawn from the reserved (frozen) amount of 159 €. The remaining amount of the reservation will be cancelled within a period not exceeding 30 days.
6) A 3-day ticket for the Customer will be printed by the terminal. The transaction date and time, the amount reserved, and the date of expiry and number of the ticket will be specified on the 3-day ticket.
7) Customers who purchase a 3-day ticket will be able to perform the following operations at the terminal:
hire a bicycle;
receive 15 (fifteen) additional free riding minutes if the hire station does not have any free stands to park a bicycle;
find out whether there are free stands available at nearby bicycle hire stations; and
receive information about the Service.
2.1.1.2. A 3-day ticket can be purchased on www.cyclocity.lt website.
1) Customers from the age of 18, can register on the website www.cyclocity.lt by completing an electronic registration form.
2) Customers can choose a 3-day ticket validity start date and time during 2 (two) week period. Activation start can be chosen by completing an electronic registration form on website.
3) Bank card details must be provided at the time of registration. Only Visa and MasterCard cards with a chip are accepted for registration. The Provider will withdraw the subscription fee and the applicable Service fees from the Customer’s bank card (please refer to article 3). The bank card used to register for the Service must be valid for at least 30 (thirty) days from the date the Service is ordered.
4) Unlike a 3-day ticket (purchased at the terminal) the Customer’s bank will not reserve (freeze) 159 € on the bank card account. After the 3 days of validity of the ticket have expired, the amount corresponding to the Service fees for 3 (three) days will be withdrawn from the Customer’s bank card.
5) A 3-day ticket confirmation data will be sent to the e-mail address specified by the Customer as soon as the Customer has successfully completed all the registration steps on the website and paid the registration fee.
6) Customers who purchase a 3-day ticket on website will be able to perform the following operations at the terminal:
hire a bicycle;
receive 15 (fifteen) additional free riding minutes if the hire station does not have any free stands to park a bicycle;
find out whether there are free stands available at nearby bicycle hire stations;
receive information about the Service; and
update their Cyclocity Vilnius profile account.

7) The Service fee, depending on the duration of use of the Service, will be withdrawn every time the bicycle is returned to a hire station.
8) Customers are requested to provide their exact contact information at the time of registration and to update this information on a regular basis by visiting the Cyclocity Vilnius Service website www.cyclocity.lt. Should a Customer fail to update their contact information, their access to the Service may be suspended.

2.1.2. HOW TO PURCHASE CYCLOCITY VILNIUS SERVICE SUBSCRIPTION
1) Customers must have an appropriate card to activate a subscription (please refer to clause 1.7). Customers may receive a Cyclocity Vilnius card free of charge from card distribution points. The addresses of the points are published on www.cyclocity.lt.

2) Customers must register on the website www.cyclocity.lt by completing an electronic registration form.
3) Bank card details must be provided at the time of registration. Only Visa and MasterCard cards with a chip are accepted for registration. The Provider will withdraw the subscription fee and the applicable Service fees from the Customer’s bank card (please refer to article 3). The bank card used to register for the Service must be valid for at least 30 (thirty) days from the date the Service is ordered.
4) When registering on the website www.cyclocity.lt, Customers who are under 18 years of age (but at least 14 years of age) must provide the scanned authorisation of their parents or guardians. The authorisation form is available on the website.
5) When registering on the website www.cyclocity.lt, Customers wishing to purchase a seasonal subscription with a discount (youth from 14 to 26 years of age inclusively) must provide a scanned copy of a document evidencing their age (birth certificate, passport or ID card).
6) The activation codes for the Service subscription card will be sent to the e-mail address specified by the Customer as soon as the Customer has successfully completed all the registration steps on the website and paid the registration fee. To use the Service, the seasonal subscription card must be activated via a terminal within 60 (sixty) days from the date the activation codes are sent to the Customer.
7) A subscription card can be activated via any operative terminal: the Customer must touch the Cyclocity Vilnius Service card reader provided at the terminal, select the “Activate card” link, and follow the on-screen instructions to activate the card.
8) Customers who purchase a subscription will be able to perform the following operations at the terminal:
hire a bicycle;
login and view their profile information;
receive 15 (fifteen) additional free riding minutes if the hire station does not have any free stands to park a bicycle;
find out whether there are free stands available at nearby bicycle hire stations;
receive information about the Service; and
update their Cyclocity Vilnius profile account.

9) The Service fee, depending on the duration of use of the Service, will be withdrawn every time the bicycle is returned to a hire station.
10) Customers are requested to provide their exact contact information at the time of registration and to update this information on a regular basis by visiting the Cyclocity Vilnius Service website www.cyclocity.lt. Should a Customer fail to update their contact information, their access to the Service may be suspended.

2.2. HOW TO HIRE A BICYCLE
2.2.1. HOW TO HIRE A BICYCLE USING A 3-DAY CYCLOCITY VILNIUS SERVICE TICKET
1) The Customer must select the “Use the Service” link on the terminal screen.
2) The Customer must enter their ticket number (which is specified on the 3-day Cyclocity Vilnius Service ticket or in 3-day ticket confirmation e-mail) using the terminal keyboard.
3) The Customer must enter the Cyclocity Vilnius Service PIN code, which they created at the time of purchase of the 3-day ticket, using the terminal keyboard.
4) The invitation to select a bicycle, i.e. to enter the number of the stands to which the bicycle is locked, will be displayed on the terminal screen (depending on the number of bicycles available at a given time).
5) The Customer will be allowed 60 (sixty) seconds to press the button on the selected stand and another 5 (five) seconds to take the bicycle from the stand (after the button on the stand has been pressed).
6) After the stand has been unlocked, 2 (two) sound signals will be emitted and the green light will flash.
7) Should the Customer fail to take the bicycle within the time period provided, the stand will be locked automatically and the Customer will need to repeat the entire sequence of steps described in clause 2.2.1 once again.
2.2.2. HOW TO HIRE A BICYCLE USING A SUBSCRIPTION CARD
1) The Customer must place their subscription card into the Cyclocity Vilnius Service card reader provided at the terminal.
2) The Customer must enter their Cyclocity Vilnius Service PIN code, which they created at the time of registration, using the terminal keyboard.
3) The invitation to select a bicycle, i.e. to enter the number of the stand to which the bicycle is locked, will be displayed on the terminal screen (depending on the number of bicycles available at a given time).
4) The Customer will be allowed 60 (sixty) seconds to press the button on the selected stand and another 5 (five) seconds to take the bicycle from the stand (after the button on the stand has been pressed).
5) After the stand has been unlocked, 2 (two) sound signals will be emitted and the green light will flash.
6) Should the Customer fail to take the bicycle within the time period provided, the stand will be locked automatically and the Customer will need to repeat the entire sequence of steps described in clause 2.2.2 once again.
2.2.3. HOW TO HIRE A BICYCLE USING A VILNIUS CITY CARD 72H
Customers who purchase a Vilnius City Card 72H may hire bicycles without a registration fee:
1) The Customer must purchase a Vilnius City Card 72H. More information about purchasing the card is available at http://www.vilnius-tourism.lt/en/what-to-see/vilnius-city-card/where-to-buy/.
2) The Customer must enter their bank card details on the website www.cyclocity.lt (the fee for entering bank card details is 1 €).
3) The Customer must complete the sequence of steps described in clause 2.2.2.
2.3. HOW TO RETURN A BICYCLE
1) The Customer may return the bicycle to any Cyclocity Vilnius Service hire station. The bicycle being returned must be properly parked in a free bicycle stand.
2) After 2 (two) sound signals are emitted and the green light is on, it will be confirmed that the bicycle is parked properly and the time of use of the bicycle has expired.
3) If the bicycle is not parked properly, a continuous sound signal will be emitted and a red light will flash. This will mean that the bicycle has not been parked and the time of use of the bicycle continues. The Customer must try to park the bicycle properly once again in the same or in a different stand.
4) Should the Customer be still unable to properly park the bicycle, they must call the toll-free customer service line 8 800 22008. Working hours of the customer service centre during the season: business days from 6.00 a.m. to 10.00 p.m., weekends and public holidays from 8.00 a.m. to 8.00 p.m.
5) If there are no free stands available at the selected hire station, the Customer may receive 15 (fifteen) additional minutes by inserting their subscription card into the card reader and entering their PIN code. Information about the nearest hire station(s) with free stands available will be displayed on the terminal screen.
6) Customers who purchase a 3-day ticket may receive 15 (fifteen) additional minutes by entering their ticket number and PIN code. Information about the nearest hire station(s) with free stands available will be displayed on the terminal screen.
7) Customers whose bicycle has been properly returned will be allowed 15 (fifteen) minutes to print a receipt confirming the return of the vehicle to the hire station and specifying the time and date when the bicycle was returned, should they wish to receive such a receipt.
2.4. SUBSEQUENT USE OF BICYCLES
1) After a bicycle has been properly returned to a hire station, the Service may be used again after a 2 (two)-minute break.
2) Bicycle hire and return procedures are the same as described in clauses 2.2 and 2.3 above.

 

ARTICLE 3. PRICES AND RATES
3.1. TYPES AND PRICES OF SUBSCRIPTION
3-day ticket – 2,90 €;
72H Vilnius City Card – 0 € (the fee for entering bank card details is 1 €);
Seasonal subscription – 19,90 €;
Seasonal subscription for youth (from 14 to 26 years) – 13,90 €;
30 days subscription – 3,90 €.

3.2. Subscription duration:
Please note – “Cyclocity Vilnius” service is available during the season only!
1) A seasonal subscription and seasonal youth subscription is valid for 1 calendar year from the date of purchase.
2) A 30-day subscription is valid for 30 days inclusively from the date of purchase or until the end of the season inclusively, regardless of when the subscription is purchased. Subscriptions will expire automatically at the end of the season.
3.3. The following Service fees will be charged in addition to the prices specified above:

FEES FOR USING THE CYCLOCITY VILNIUS SERVICE:
first 30 minutes: FREE OF CHARGE;
second 30-minute interval: 0,39 €;
third 30-minute interval: 1,39 €;
fourth and all subsequent 30-minute intervals: 3,39 € .
All prices include value added tax (VAT) calculated according to the rate enforced in Lithuania.
3.4. Customers may use the Service even if they have not supplemented their Cyclocity Vilnius account (with a balance of 0 €). If a Customer hires a bicycle (bicycles) for more than 30 minutes, they will be able to use the Service until their Cyclocity Vilnius account reaches a balance of –2,90 €. After the blocking level (–2,90 €) is reached, the Customer will not be able to use the Service until they supplement their account. For Clients who have not equilibrated their minus (more than -3 €) in Cyclocity Vilnius account balance during the month, the Provider may withdraw this amount from the bank card account which was used to order the Service. At the end of the season, Customers may request that any balance on their account be refunded.
3.5. If a bicycle is not returned within 24 hours, it is considered to be missing. In this case, the Provider will withdraw a fine of 159 € from the Customer’s bank card account (payment of the fine will not mean that the Customer acquires the title to the bicycle); furthermore, the Provider will make every effort to find the bicycle.
3.6. Customers who acquire a 3-day ticket at terminal must pay the required amount after expiry of the term of validity of the ticket pursuant to the provisions of article 3; this amount will be withdrawn from the bank card account which was used to order the Service. The total amount payable, which includes the order fee and the Service fee accumulated throughout the term of validity of the ticket will be withdrawn in a single operation within 5 (five) days from the date the order ends.
3.7. Customers may pay for their subscription using a bank card with a chip. The Service order fee 19,90 €, 13,90 €, 3,90 € or 2,90 € (a 3-day ticket purchased on website) will be withdrawn at the time the Service is ordered. Service fees will be withdrawn from the Customer’s account every time a bicycle is returned, unless the Customer rides the bicycle for 30 or less minutes. To use the Service, the Customer must have a valid bank card. Should the Customer fail to timely update their bank card details, provision of the Services may be temporarily suspended.
3.8. The fees listed in this article are valid from 1 January 2015 and may be changed at any time without prior notice.

 

ARTICLE 4. OBLIGATIONS OF CUSTOMERS OF THE CYCLOCITY VILNIUS SERVICE
4.1. A Cyclocity Vilnius Service subscription card or a 3-day ticket and the associated PIN codes are strictly personal and grant the Customer the right to hire, use and return a bicycle pursuant to the provisions of this document.
4.2. The Customer hereby agrees to use the Cyclocity Vilnius ticket or card for the sole purpose only: to have their identity established at bicycle hire stations and to hire a bicycle.
4.3. The Customer hereby agrees to use the Service in accordance with the provisions of these GCAU and to behave as a reasonably cautious, responsible and informed individual. When riding a bicycle, the Customer must follow the traffic rules enforced by legal acts of the Republic of Lithuania.
4.4. The Customer is responsible for the hired bicycle and must make every effort not to damage the bicycle and to take due care that the bicycle is not destroyed or lost.
4.5. The Customer hereby agrees to hire and return a bicycle within the Maximum Authorised Continuous Period of Use (24 hours). The Customer hereby agrees in advance that every time they fail to fulfil this obligation the Provider will be entitled to impose a fine of up to 159 € on the Customer; the final amount of the fine will be established pursuant to the provisions of article 7 below.
4.6. Should the Customer use a bicycle in violation of the provisions of clause 4.3, the Provider or the Provider’s representative may request that the Customer return the bicycle immediately and the Customer must return the bicycle.
4.7. The Customer hereby agrees to inform the Provider about the loss and/or theft of the bicycle, traffic accident involving the bicycle, and any other problem related to the use of the bicycle or of the Cyclocity Vilnius Service ticket or card as soon as possible, but in any case within 24 hours from the moment of such an event. The event must be communicated by calling the toll-free line 8 800 22008. Damage to or loss of the bicycle will always qualify as the fault of the Customer pursuant to the provisions of clauses 4.4 and 6.1 until all the circumstances of the event have been clarified and until has been established otherwise.

 

ARTICLE 5. RESTRICTIONS ON USE OF THE CYCLOCITY VILNIUS SERVICE
5.1. The Customer is prohibited from lending or transferring their Cyclocity Vilnius Service ticket or card to any party (these will remain the property of the Provider) and/or using these for any purposes other than those specified in these conditions. No refund will be provided for a lost or completely damaged 3-day ticket. The Customer must inform the Provider about a lost or completely damaged subscription card if the Customer wishes to continue to use the Service. In this case, new information for logging in to the Service will be provided to the Customer.
5.2. Bicycles shall always remain the property of the Provider. The Customer is strictly prohibited from permitting any third party to use a bicycle in any manner, either free of charge or for a fee.
5.3. As long as a 3-day ticket or subscription is valid, Customers who have acquired them may hire a bicycle for no more than 24 consecutive hours (the Maximum Authorised Continuous Period of Use). In case of any disputes as to the duration of use of a bicycle, the information provided by the Service information system will be considered. Please note that every time a bicycle is hired the first 30 (thirty) minutes of riding are free.
5.4. The Service is open to underage individuals aged 14 to 18. Before ordering the Service, these individuals must obtain the authorisation of their parents or lawful guardians; ordering of the Service is subject to the provisions of this clause and of clause 5.5 below.
5.5. The Service is not provided to children under 14 years of age, regardless of whether they are accompanied by adults or not. Like any other Customer, an individual who is at least 14 years of age and wishes to use the Service must have a valid Service ticket or card.
5.6. A bicycle can bear a weight of up to 120 kg; a bicycle basket can bear a weight of up to 8 kg.
5.7. The Customer may use a bicycle in accordance with the provisions of these conditions, and the Customer must act reasonably. The Customer is prohibited from:

  • using a bicycle in any manner in violation of the enforced traffic rules;
  • riding a bicycle in inappropriate areas or conditions, where as a result of such use the bicycle may be damaged;
  • transporting passengers, regardless of the situation at a given time;
  • using a bicycle in any manner that poses a threat to the Customer or to third parties;
  • using a bicycle for commercial or promotional purposes without the Provider’s prior written consent;
  • disassembling or attempting to disassemble a bicycle or its parts;
  • using a bicycle in any unusual and/or inappropriate manner.

5.8. Any items carried by the Customer, whether held by the Customer themselves or put onto the bicycle or into the bicycle basket, are transported with the Customer assuming all the related risks and liability.
5.9. The Customer only will be responsible for any damage to the Customer’s property or clothes during the period the Customer uses the Service.
5.10. The Provider will not be liable for any damage incurred by the Customer as a result of delay connected with the use of the Service, or for any damage caused by the Customer to third parties when using the Service, or for any damage to the Customer’s health suffered when using the Service.
5.11. The Provider reserves the right to refuse to permit the Customer to use the Service.

 

ARTICLE 6. THE CUSTOMER’S LIABILITY AND REPRESENTATIONS
6.1. The Customer is the only partly responsible for all damage caused using a bicycle in the period the Customer uses the Services.
6.2. All damage that is either directly or indirectly caused by an underage individual using the Service will be the responsibility of the underage individual’s parents or lawful guardians.
6.3. Every time the period of bicycle hire exceeds 24 hours (this period starts when the bicycle is taken by the Customer) it will be deemed that the bicycle has been lost, until the bicycle is found.
6.4. If a bicycle for which the Customer is responsible is lost, the Customer will be obligated to inform the Provider of this by calling the toll-free line 8 800 22008 as soon as possible, but in any case within 24 hours from the moment the bicycle was hired. Furthermore, the police must be informed of the theft within 24 hours. The Customer will remain the only partly responsible for the bicycle until the Provider receives from the police a copy of the protocol confirming that the Customer is not responsible for the theft of the bicycle or for the damage caused to the bicycle.
6.5. In case of a traffic accident/incident involving a bicycle, the Customer must inform the Provider of this within the time period specified in clause 4.6 above. The Customer will remain the only partly responsible for the bicycle until the bicycle is parked in a stand or delivered in person to the Provider’s representative. Temporary parking shall not mean return of the bicycle, shall not stop the hire period, and shall not exempt the Customer from liability.
6.6. The Customer hereby confirms that they know how to use a bicycle and are in proper physical condition to ride the bicycle.
6.7. Since the Customer is responsible for the hired bicycle (please refer to clauses 4.4 and 6.1), prior to starting to use the bicycle the Customer must perform a general check of the main visible parts of the bicycle, including, but not limited to the following:

  • check whether the saddle, pedals and basket are properly attached;
  • check whether the bell, breaks and lights function properly;
  • check whether the bicycle frame and tyres are in a good conditions and whether the tyres are adequately inflated; and
  • check whether the anti-theft lock is correctly positioned in its coil in the basket and that the key for the lock is available.

If the results of the check are not satisfactory, the Customer must inform the Provider of all the issues within 5 minutes from the moment the Customer started using the bicycle.
6.8. The Customer is also recommended:

  • to slow down as required, ride at a safe speed, and consider the weather conditions at a given moment;
  • to properly adjust the height of the saddle;
  • to wear head protection and appropriate clothing; and
  • before starting to ride, to check whether the bicycle (in particular the saddle) is clean.

6.9. The Provider shall not insure Customers of the Service against traffic accidents, thefts, and other incidents, which mean you use the Service at your own risk and assume all the related responsibility. You are advised to take out your own civil liability insurance, if you have not yet done this.

 

ARTICLE 7. FINES
Should the Customer fail to adhere to contractual obligations, the Provider may withdraw the following fines from the Customer’s bank card account:
1) where the bicycle is lost (pursuant to the provisions of clause 4.4) or damaged with no possibility of repair: 159 €;
2) where the bicycle needs repair through the fault of the Customer, the amount of the fine may vary depending on the amount of damaged caused; the maximum fine is 159 €;
3) where the anti-theft lock and/or its key is lost or damaged: 28 €.

 

ARTICLE 8. DISPUTE SETTLEMENT
To make a complaint, the User may write to “Cyclocity Vilnius” either by using the form provided for that purpose on the website www.cyclocity.lt, or by letter sent to the address indicated in Article 1.6 of the present GCAU. To this end, the User has a time limit of 6 (six) months as from the event in dispute. If the User does not consider the final reply from “Cyclocity Vilnius” to be satisfactory, the possibility of ultimate out-of-court remedy is available to them if they write to the State Consumer Rights Protection Authority. Full case file should be written to the following address: Vilniaus str. 25, 01402 Vilnius, Lithuania, email tarnyba@vvtat.lt, telephone 852626751, fax 852791466, website www.vvtat.lt or filled online form http://ec.europa.eu/odr/.
These GCAU apply with consideration to the requirements of legal acts of the Republic of Lithuania. All disputes connected with fulfilment of the conditions and with consequences of their violations will be settled in courts of the Republic of Lithuania in Vilnius.

 

ARTICLE 9. AMENDMENT OF THE GCAU
Customers will be informed about all and any amendments to the GCAU at Cyclocity Vilnius Service terminals and on the Service website www.cyclocity.lt.

 

ARTICLE 10. NOTICES FROM REPRESENTATIVES OF THE CYCLOCITY VILNIUS SERVICE
Where needed, representatives of the Cyclocity Vilnius Service Provider will contact Customers by telephone or e-mail using the contact information provided by Customers at the time of ordering the Service. Customers may be contacted in connection with Service ordering and provision and to provide information about the Service or conduct surveys about the Service. Representatives of the Provider will not provide any contact information of Customers to any third parties. Representatives of the Provider will contact the Customer directly, i.e. they will not contact any third parties. This provision is applicable to Customers’ spouses, partners and family members. Please keep this in mind when you use your bank card to pay for the Service ordered by a third party.

 

ARTICLE 11. CONFIDENTIALITY AND USE OF PERSONAL DATA
11.1. The Customer hereby agrees that all the personal data provided to the Provider and required for providing the Service and maintaining business contacts with the Customer is only stored and used by the Provider for the purpose of implementing this agreement. All the personal data may be handled by the JCDecaux group of companies.
11.2. Customers may demand that the required data is provided to them. Where needed, this data may be adjusted. For this purpose, the Customer may contact the Provider in writing (the Provider’s contact information is provided in clause 1.6 of the GCAU).
11.3. The Customer may, in writing, withdraw the consent specified in clause 11.1 at any time. In this case, registration for the Service will expire after the Provider receives this withdrawal. The subscription, 3-day ticket and Service fees paid by the Customer will not be refunded.
11.4. The Service Provider hereby agrees to handle and store the Customer’s personal data received from the Customer and required for implementing the activities related to Cyclocity Vilnius in adherence to the provisions of legal acts regulating the protection of personal data, only with the Customer’s consent, and only for the purpose for which this data was obtained. The Provider hereby agrees as follows with regard to Customers’ personal data:
To store the personal data in adherence to all reasonable organisational and technical procedures; to take all steps in order to protect the personal data, prevent unauthorised, either accidental or purposeful, destruction of the personal data; and to take all steps in order to prevent modification or loss of the personal data and unauthorised handling of the personal data. To ensure this, the Provider shall: protect premises, equipment and software; protect computer programmes used for handling the personal data; prevent unauthorised access to the personal data when it is sent, including its transfer via telecommunications means and networks; implement effective personal data blocking, destruction, deletion or anonymity assurance methods; take steps enabling it to be established when specific personal data was entered in the system and was used or otherwise handled and what party handled this data; all the aforementioned measures shall be applicable while specific personal data is stored.
When handling the personal data, to mark and store accordingly any sensitive personal data, so that any unauthorised access to this data is prevented.
To protect equipment in which personal data holders are stored and take all organisational, physical or technical measures preventing unauthorised access to this data.
To ensure the anonymity of the personal data or, at the request of the Customer, immediate destruction of all the personal data received from the Customer when contractual or business relations with the Customer end.

 

ARTICLE 12. TERMINATION OF A SUBSCRIPTION
A Customer who has purchased membership may at any time and without specifying any reasons, terminate the Service ordered. In this case, the Customer must inform the Provider of this. Termination of the consent to store and handle personal data pursuant to the provisions of clause 11.3 will qualify as termination of the Service. The Provider will not impose any additional fees connected with termination of the Service on the Customer and will not refund the registration and Service fees paid by the Customer.
The General Conditions for Access to and Use of the Service may be amended.
The latest version of the GCAU is available at the Service website at www.cyclocity.lt.