General conditions of access and use of the “Cyclocity Vilnius” service

 

ARTICLE 1. GENERAL PROVISIONS OF THE CYCLOCITY VILNIUS SERVICE
1.1. Cyclocity Vilnius is a public service (the Service) provided by legal entity UAB “JCDecaux Lietuva” (“the Provider”), the purpose of which is to provide Customers with an access to self-service hire bicycles (“the bicycle(s)”).
1.2. The Service is provided for at least 6 (six) months a year, 7 (seven) days a week, except in cases of force majeure or other circumstances set forth in the Civil Code of the Republic of Lithuania, operational reasons or a change of law affecting the Service.
1.3. The Service is provided at the bicycle hire stations (“the station(s)”) available in the city of Vilnius. Every station is provided with a central terminal (“the terminal”) and bicycle attachment stands (“stand(s)”) (where to over 300 bicycles providing the Service can be attached). Each bicycle has its own stand within the station; each stand is numbered allowing bicycles to be chosen by number. A team of technicians is responsible for the maintenance of the bicycles, but the Provider cannot guarantee that either free stands or bicycles will be available at a particular moment in a particular bicycle hire station.
1.4. All the equipment available in Cyclocity Vilnius bike hire stations and all the bicycles are and will remain the property of UAB “JCDecaux Lietuva”.
1.5. Customers may only use a bicycle within the boundaries of the city of Vilnius. Should a Customer go beyond the specified territory, the Provider will be entitled to take the bicycle from the Customer without providing the Customer with any compensation for the distance ridden or for any other losses.
1.6. Contact information of the Provider of the Cyclocity Vilnius Service:
• Postal address: UAB “JCDecaux Lietuva”, Vilniaus st. 31, LT-01402 Vilnius, Lithuania
• Telephone: +370 800 22008
• E-mail: info@cyclocity.lt
• Website: www.cyclocity.lt
• Facebook: www.facebook.com/cyclocity.dviraciai
Information about the Service is provided to the Customers by phone in Lithuanian and English by free call centre +370 800 22008. Working hours of the Customer call centre during the season: on business days from 7.00 a.m. to 10.00 p.m., on weekends and public holidays from 8.00 a.m. to 8.00 p.m.
1.7. Definitions used in the General Conditions for Access to and Use of the Cyclocity Vilnius Service:
Season – the time period from the start of the 16th week until the end of the 42nd week inclusively. In case of unfavourable weather conditions, the start of the season may be postponed to a later date. In case of favourable weather conditions, the end of the season may be postponed to a later date;
subscription card – a card, which grants an access to the Cyclocity Vilnius Service: Cyclocity Vilnius Card, Vilnius Card (Vilniečio kortelė), Lithuanian Student Identity Card (Lietuvos studento pažymėjimas), International Student Identity Card (ISIC), and/or Electronic Pupil Identity Card (Elektroninis moksleivio pažymėjimas). A subscription card grants the right to register for one type of subscription – a seasonal subscription, a youth seasonal subscription or a 30-day subscription;
3-day ticket – a ticket purchased at a terminal or on www.cyclocity.lt website that gives access to the Cyclocity Vilnius Service for 72 hours;
Vilnius City Card 72H – a card intended for tourists that gives access to the Cyclocity Vilnius Service for 72 hours without any registration fee (the fee for entering the bank card details is 1 €).

ARTICLE 2. AVAILABILITY OF THE CYCLOCITY VILNIUS SERVICE
2.1. HOW TO START USING THE SERVICE
In order to access the Service, the Customer must be in possession of a 3-day ticket (at a terminal or on the website) or register on the website www.cyclocity.lt, purchase a long-term subscription and activate the subscription card. The pricing structure of the Service is set out in article 3 below.
2.1.1. HOW TO PURCHASE A 3-DAY CYCLOCITY VILNIUS SERVICE TICKET
2.1.1.1 A 3-day ticket can be purchased at the terminals of Cyclocity Vilnius bicycle hire stations. A list of all hire stations is available at www.cyclocity.lt, in the mobile application AllBikesNow, and on the maps provided on the reverse side of each terminal.
To purchase a 3-day ticket at the terminal, the Customer must complete the following steps:
1) the Customer must select the “Purchase a 3-day ticket” on the terminal screen;
2) the Customer must read and confirm the instructions given by the terminal;
3) the prompt on the terminal screen asks the Customer to read and accept the General Conditions for Access to and Use of the Service (“the GCAU”) by pressing “OK” on the keypad. If the GCAU is not accepted, the Customer cannot purchase a 3-day ticket;
4) the Customer must create a 4 (four)-digit PIN code (“the Cyclocity Vilnius Service PIN code”), which is strictly personal and confidential and will be re-used every time to access the Service;
5) only bank cards can be used to pay at the terminals, i.e. cash is not accepted. The Customer must insert the bank card with a chip and the PIN code into the card reader (Visa and MasterCard cards are accepted) and enter the PIN code of the card. The Customer’s bank will reserve (freeze) 159 € on the bank card account for a period not exceeding 30 days. After the expiry of validity of a 3 day-ticket, the amount corresponding to the rate of a 3-day ticket (2,90 €) and the Service fees for 3 (three) days will be debited from the reserved (frozen) 159 €. The remaining amount of the reservation will be released within a period not exceeding 30 days;
6) A 3-day ticket for the Customer will be printed at the terminal. The transaction date and time, the amount reserved, the date of expiry and the number of the ticket will be specified on the purchased 3-day ticket;
7) all terminals enable the Customers who have purchased a 3-day ticket to:
• hire a bicycle;
• obtain extra 15 (fifteen) minutes of free use if on returning the bicycle, the station is fully occupied;
• consult the occupancy status of nearby stations; and
• obtain information about the Service.
2.1.1.2. A 3-day ticket can be purchased on www.cyclocity.lt website.
1) Customers over the age of 18 can register on the website www.cyclocity.lt by completing an electronic registration form.
2) Customers can choose a 3-day ticket validity start date and time during 2 (two) week time period. Activation start date can be chosen by completing an electronic registration form on website.
3) Bank card details must be provided at the time of registration. Only Visa and MasterCard cards with a chip are accepted for registration. The Provider will debit the subscription fee and the applicable Service fees from the Customer’s bank card (please refer to article 3). The bank card used to register for the Service must be valid for at least a further 30 (thirty) days from the date the Service is ordered.
4) Unlike a 3-day ticket (purchased at the terminal) the Customer’s bank will not reserve (freeze) 159 € on the bank card account. After the expiry of validity of a 3-day ticket, the amount corresponding to the Service fees for 3 (three) days will be debited from the Customer’s bank account
5) A 3-day ticket confirmation data will be sent to the e-mail address specified by the Customer as soon as the Customer has successfully completed all the registration steps on the website and paid the registration fee.
6) All terminals enable the Customers who have purchased a 3-day ticket on website to:
• hire a bicycle;
• obtain extra 15 (fifteen) minutes of free use if on returning the bicycle, the station is fully occupied;
• consult the occupancy status of nearby stations;
• obtain information about the Service; and
• update their Cyclocity Vilnius profile account.
7) The Service fee, depending on the duration of use of the Service, will be debited every time the bicycle is returned to a hire station.
8) Customers are requested to provide their exact contact information at the time of registration and to update this information on a regular basis by visiting the Cyclocity Vilnius Service website www.cyclocity.lt. Should a Customer fail to update the contact information, the Customer’s access to the Service may be suspended.
2.1.2. HOW TO PURCHASE CYCLOCITY VILNIUS SERVICE SUBSCRIPTION
1) Customers must have an appropriate card to activate a subscription (please refer to clause 1.7). Customers may receive a Cyclocity Vilnius card free of charge from card distribution points. The addresses of the points are published on www.cyclocity.lt.
2) Customers must register on the website www.cyclocity.lt by completing an electronic registration form.
3) Bank card details must be provided at the time of registration. Only Visa and MasterCard cards with a chip are accepted for registration. The Provider will debit the subscription fee and the applicable Service fees from the Customer’s bank card (please refer to article 3). The bank card used to register for the Service must be valid for at least a further 30 (thirty) days from the date the Service is ordered.
4) When registering on the website www.cyclocity.lt, Customers who are under the age of 18 (but over 14 years) must provide a scanned authorisation of their parents or guardians. The authorisation form is available on the website.
5) When registering on the website www.cyclocity.lt, Customers wishing to purchase a seasonal subscription with a discount (youth from 14 to 26 years of age inclusively) must provide a scanned copy of a document evidencing their age (birth certificate, passport or ID card).
6) The activation codes for the Service subscription card will be sent to the e-mail address specified by the Customer as soon as the Customer has successfully completed all the registration steps on the website and paid the registration fee. To use the Service, the seasonal subscription card must be activated via a terminal within 60 (sixty) days from the date the activation codes are sent to the Customer.
7) A subscription card can be activated via any operative terminal: the Customer must touch the Cyclocity Vilnius Service card reader of the terminal, select the “Activate card” link, and follow the on-screen instructions to activate the card.
8) All terminals enable the Customers who have purchased a subscription to:
• hire a bicycle;
• login and view their profile information;
• obtain extra 15 (fifteen) minutes of free use if on returning the bicycle, the station is fully occupied;
• consult the occupancy status of nearby stations;
• obtain information about the Service; and
• update their Cyclocity Vilnius profile account.
9) The Service fee, depending on the duration of use of the Service, will be debited every time the bicycle is returned to a hire station.
10) Customers are requested to provide their exact contact information at the time of registration and to update this information on a regular basis by visiting the Cyclocity Vilnius Service website www.cyclocity.lt. Should a Customer fail to update the contact information, the Customer’s access to the Service may be suspended.
2.2. HOW TO HIRE A BICYCLE
2.2.1. HOW TO HIRE A BICYCLE USING A 3-DAY CYCLOCITY VILNIUS SERVICE TICKET
1) The Customer must select the “Use the Service” link on the terminal screen.
2) The Customer must enter the ticket number (which is specified on a 3-day Cyclocity Vilnius Service ticket or in a 3-day ticket confirmation e-mail) on the terminal keypad.
3) The Customer must enter the Cyclocity Vilnius Service PIN code, which was created at the time of purchase of a 3-day ticket, on the terminal keypad.
4) The invitation to select a bicycle, i.e. to enter the number of the stand, to which the bicycle is locked, will be displayed on the terminal screen (depending on the number of bicycles available at a given time).
5) The Customer will have 60 (sixty) seconds to press the button on the selected stand and another 5 (five) seconds to take the bicycle from the stand (after the button on the stand has been pressed).
6) After the stand has been unlocked, 2 (two) beeps will be emitted and the green light will flash.
7) Should the Customer fail to take the bicycle within the time period provided, the stand will be locked automatically and the Customer will need to repeat the steps described in clause 2.2.1 once again.
2.2.2. HOW TO HIRE A BICYCLE USING A SUBSCRIPTION CARD
1) The Customer must place the subscription card into the Cyclocity Vilnius Service card reader of the terminal.
2) The Customer must enter the Cyclocity Vilnius Service PIN code, which was created at the time of registration, on the terminal keypad.
3) The invitation to select a bicycle, i.e. to enter the number of the stand, to which the bicycle is locked, will be displayed on the terminal screen (depending on the number of bicycles available at a given time).
4) The Customer will have 60 (sixty) seconds to press the button on the selected stand and another 5 (five) seconds to take the bicycle from the stand (after the button on the stand has been pressed).
5) After the stand has been unlocked, 2 (two) beeps will be emitted and the green light will flash.
6) Should the Customer fail to take the bicycle within the time period provided, the stand will be locked automatically and the Customer will need to repeat the steps described in clause 2.2.2 once again.
2.2.3. HOW TO HIRE A BICYCLE USING A VILNIUS CITY CARD 72H
Customers who purchase a Vilnius City Card 72H may hire bicycles without a registration fee:
1) the Customer must purchase a Vilnius City Card 72H. More information about purchasing the card is available at http://www.vilnius-tourism.lt/en/what-to-see/vilnius-city-card/where-to-buy/;
2) the Customer must enter the bank card details on the website www.cyclocity.lt (the fee for entering bank card details is 1 €);
3) the Customer must complete the sequence of steps described in clause 2.2.2.
2.3. HOW TO RETURN A BICYCLE
1) The Customer may return the bicycle to any Cyclocity Vilnius Service hire station. The bicycle being returned must be correctly attached to a vacant bicycle stand.
2) Two beeps are emitted and the light on the bicycle stand goes green, confirming that the bicycle has been replaced properly and the period of use has been terminated.
3) If the bicycle is not attached correctly, a continuous sound signal will be emitted and a red light will flash. This will mean that the bicycle has not been attached and the period of use of the bicycle continues. The Customer must try to attach the bicycle properly once again to the same or an alternate stand.
4) Should the Customer be still unable to correctly attach the bicycle, the Customer must call the free customer call centre +370 800 22008. Working hours of the customer call centre during the season: from 6.00 a.m. to 10.00 p.m. on business days, from 8.00 a.m. to 8.00 p.m. on weekends and public holidays.
5) If the station chosen does not have an available stand, the Customer may obtain additional time credit of 15 (fifteen) minutes by inserting the subscription card into the card reader and entering the PIN code. Information about the nearest hire station(s) with available stands will be displayed on the terminal screen.
6) Customers who purchase a 3-day ticket can obtain additional time credit of 15 (fifteen) minutes by entering their ticket number and PIN code. Information about the nearest hire station(s) with available stands will be displayed on the terminal screen.
7) Customers whose bicycle has been properly returned will be have 15 (fifteen) minutes to print a receipt confirming the return of a bicycle to the hire station, specifying the time and date when the bicycle was returned, should they wish to get such a receipt.
2.4. SUBSEQUENT USE OF BICYCLES
1) After a bicycle has been properly returned to a hire station, the Service can be used again after a 2 (two)-minute interval.
2) Bicycle hire and return procedures are the same as described in clauses 2.2 and 2.3 above.

ARTICLE 3. PRICES AND RATES
3.1. TYPES AND PRICES OF SUBSCRIPTION
3-day ticket – 2,90 €;
72H Vilnius City Card – 0 € (the fee for entering bank card details is 1 €);
Seasonal subscription – 19,90 €;
Seasonal subscription for youth (from 14 to 26 years) – 13,90 €;
30 days subscription – 3,90 €
(subscription fees).
3.2. Subscription duration:
Please note – Cyclocity Vilnius Service is available during the season only!
1) A seasonal subscription and seasonal youth subscription is valid for 1 calendar year from the date of purchase.
2) A 30-day subscription is valid for 30 days inclusively from the date of purchase or until the end of the season, regardless of when the subscription has been purchased. Subscriptions will expire automatically at the end of the season.
3.3. The following Service fees will be charged in addition to the prices specified above:
FEES FOR USING THE CYCLOCITY VILNIUS SERVICE:
• first 30 minutes: FREE OF CHARGE;
• next 30 minutes: 0,39 €;
• third 30 minutes: 1,39 €;
• any subsequent 30 minutes: 3,39 €.
All prices include value added tax (VAT) calculated according to the rate applicable in Lithuania.
3.4. Customers may use the Service even if they have not credited their Cyclocity Vilnius account (with a balance of 0 €). If a Customer hires a bicycle(s) for more than 30 minutes, the Customer will be able to use the Service until the Cyclocity Vilnius account reaches a balance of –2,90 €. After the blocking level (–2,90 €) is reached, the Service will be unavailable until the Customer covers the negative balance. For Customers who have not covered the negative (more than -3 €) Cyclocity Vilnius account balance in one month, the Provider may debit this amount from the bank card account which was used to order the Service. At the end of the Season, the Customers may apply to get a refund of the positive balance on their Cyclocity Vilnius account.
3.5. If a bicycle is not returned within 24 hours, it is considered to be missing. In this case, the Provider will withdraw a penalty of 159 € from the Customer’s bank card account (payment of the penalty will not mean that the Customer acquires the title to the bicycle); furthermore, the Provider will make every effort to find the bicycle.
3.6. Customers who acquire a 3-day ticket at the terminal must pay the required amount after expiry of the term of validity of the ticket pursuant to the provisions of article 3; this amount will be debited from the bank card account which was used to order the Service. The total amount payable, which includes the order fee and the Service fee accumulated throughout the term of validity of the ticket will be debited in a single operation within 5 (five) days from the date the order ends.
3.7. Customers may pay for their subscription using a bank card with a chip. The Service order fee 19,90 €, 13,90 €, 3,90 € or 2,90 € (a 3-day ticket purchased on website) will be debited at the time the Service is ordered. Service fees will be debited from the Customer’s account every time a bicycle is returned, unless the Customer rides the bicycle for 30 or less minutes. To use the Service, the Customer must have a valid bank card. Should the Customer fail to timely update the bank card details, provision of the Services may be temporarily suspended.
3.8. The fees listed in this article are valid as from 1 January 2015 and may be changed at any time without a prior notice.

ARTICLE 4. OBLIGATIONS OF CUSTOMERS OF THE CYCLOCITY VILNIUS SERVICE
4.1. A Cyclocity Vilnius Service subscription card or a 3-day ticket and the PIN codes are strictly personal and grant the Customer the right to hire, use and return a bicycle pursuant to the provisions of this document.
4.2. The Customer hereby agrees to use the Cyclocity Vilnius ticket or card for the sole purpose of identification at the bicycle hire station, and for hiring a bicycle.
4.3. The Customer hereby agrees to use the Service as would any reasonably prudent, responsible and informed individual, and in accordance with the provisions of these GCAU. When riding a bicycle, the Customer must obey the traffic rules and requirements set forth by the law of the Republic of Lithuania.
4.4. The Customer is responsible for the bicycle hired and must make every effort to avoid damage to the bicycle or its destruction or disappearance.
4.5. The Customer undertakes to hire and return the bicycle within the maximum authorised continuous period of use (24 hours). The Customer accepts in advance that any failure to abide by this obligation will entitle the Provider to debit a penalty of up to 159 €; the final amount of the penalty will be set pursuant to the provisions of article 7 below.
4.6. If any use of the bicycle in contravention of the provisions of clause 4.3 above occurs, the Customer undertakes to return the bicycle immediately at the request of the Provider or by representatives of the Provider.
4.7. The Customer undertakes to inform the Provider as soon as possible of the loss, theft, accident or any other problem in relation to the use of either a bicycle or the Cyclocity Vilnius Service ticket or card. The Customer is obligated to ensure that this happens no later than within 24 hours following the occurrence of said event, on the following telephone number: +370 800 22008. Damage to or loss of the bicycle will always qualify as the fault of the Customer pursuant to the provisions of clauses 4.4 and 6.1 until all the circumstances of the event are clarified and it is not decided otherwise.

ARTICLE 5. RESTRICTIONS ON USE OF THE CYCLOCITY VILNIUS SERVICE
5.1. It is forbidden for the Customer to lend, hire or transfer a Cyclocity Vilnius Service ticket or card (they remain the property of the Provider) and/or to use it for any other purpose than those set out herein. Any 3-day ticket that is lost or rendered impossible to use shall not be refunded. A subscription card that is lost or rendered impossible to use shall must be reported to the Provider should the Customer wish to continue to use the Service. In this case, the Customer will be provided with new login to the Service.
5.2. The bicycle remains at all times the property of the Provider. The Customer is expressly forbidden to allow any third party to use the bicycle in any way whatsoever, whether for free or against consideration.
5.3. During the validity period of a 3-day ticket or subscription, the Customer may only use the Service for a maximum of 24 consecutive hours (“the Maximum Authorised Continuous Period of Use”). In the event of any disputes in relation to the period of use of the bicycle, the data issued by the Service’s computer server will prevail. The first 30 (thirty) minutes of every journey are free of charge.
5.4. The Service is accessible to children between the ages of 14 to 18, however, when ordering the Service, they must obtain an authorisation of their parents or legal guardians; ordering of the Service is subject to the provisions of this clause and clause 5.5 below.
5.5. The Service is not accessible to children under the age of 14, whether they are accompanied by adults or not. Like any other user of the Service, a person over the age of 14 must have a valid Service ticket or card.
5.6. The bicycle can take a total load of up to 120 kg and the basket can take a load of up to 8 kg.
5.7. The Customer is authorised to use the bicycle in accordance with the terms hereof, provided that such use is reasonable, which excludes the following:
• any use contrary to the provisions of the rules of the road and current traffic regulations;
• any use on land or under conditions that are likely to damage the bicycle;
• the transportation of any passenger under any circumstances;
• any use of the bicycle causing a danger to the Customer or to third parties;
• any use of the bicycle for commercial or promotional purposes without the prior written consent of the Provider;
• any dismantling or attempt to dismantle all or part of the bicycle;
• any abnormal or inappropriate use of the bicycle.
5.8. Any items carried by the Customers, either on their person, on the bicycle or in the basket, are carried at the risk and liability of the Customer.
5.9. Damage to or the soiling of the Customer’s clothes or property while using the Service is at the risk and cost of the Customer.
5.10. The Provider shall not be liable for any damage incurred by the Customer as a result of delay arising in relation to the use of the Service, any damage caused by the Customer to third parties when using the Service, or any Customer’s health problems or sufferings, arising when using the Service.
5.11. The Provider reserves the right of refuse or suspend the Customer’s access to the Service without refund.

ARTICLE 6. CUSTOMER LIABILITY AND DECLARATIONS
6.1. The Customer is fully and solely liable for any damage caused by the use made of the bicycle during the period of use of the Service.
6.2. The parents or legal guardians of any minor with a subscription to the Service will be held liable for any damage caused directly or indirectly by the minor as a result of using the Service.
6.3. Any bicycle hire period in excess of 24 hours (running from the time of the bicycle’s removal) will be considered as a case of loss of the bicycle, until the bicycle is found.
6.4. In the event of loss of a bicycle for which the Customer is liable, the Customer is obliged to inform the Provider of this loss on free call centre phone number +370 800 22008 immediately, but in any event within 24 hours of the initial hiring of the bicycle, and to register the theft with the local police within 24 hours. The Customer is fully and solely responsible for ensuring that the Provider is supplied with a copy of the police report, constituting that the Customer is not responsible for the theft of the bicycle or for the damage caused to the bicycle.
6.5. In the event of a traffic accident and/or incident involving the bicycle, the Customer must inform the Provider of the facts within the period specified in clause 4.6 above. The Customer remains liable for the bicycle until the bicycle is locked in a stand or handed over in person to the Provider’s representative. Temporary locking shall not be considered as a return of the bicycle, shall not stop the hire period, and shall not exempt the Customer from liability.
6.6. The Customer hereby declares themself capable of using a bicycle and physically fit to do so.
6.7. Since the Customer is responsible for the hired bicycle (please refer to clauses 4.4 and 6.1 above), prior to using the bicycle the Customer must carry out a basic check of the main visible working parts of the bicycle, in particular (but not limited to):
• that the saddle, pedals and basket are properly fixed;
• that the bell, brakes and lights function properly;
• that the frame and the tyres are in good condition and the tyres are adequately inflated;
• that the anti-theft lock is correctly positioned in its coil in the basket and the key is in place.
In the event that any of the above criteria are not met, the Customer must make the Provider aware of any issues prior to using the bicycle. The Customer is entitled to use the bicycle only after he/she is sure that the bicycle is in good technical condition.
6.8. The Customer is also advised to:
• slow down as required, ride at a safe speed, and consider the weather conditions;
• adjust the height of the saddle correctly;
• wear an approved helmet and suitable clothing;
• check that the bicycle (in particular the saddle) is clean before use.
6.9. Customers are not insured by the Provider against traffic accidents, thefts and other accidents, which means that you use the Service at your own risk and assume all the related liability. You are advised to take out your own public liability insurance, if you do not have such a policy already in place.

ARTICLE 7. PENALTIES
Should the Customer fail to abide by the contractual obligations, the Provider may withdraw the following penalties from the Customer’s bank card account:
1) where the bicycle is lost (pursuant to the provisions of clause 4.4) or damaged with no possibility of repair: 159 €;
2) where the bicycle needs repair at the Customer’s fault, the amount of the penalty may vary depending on the amount of damage caused; the maximum penalty is 159 €;
3) where the anti-theft lock and/or its key is lost or damaged: 28 €.

ARTICLE 8. DISPUTES
To make a complaint, the Customer shall directly contact the Provider either by filling in an internet form at https://www.cyclocity.lt/en/contacts/, or by sending an email to the email address indicated in clause 1.6 hereof. Any disputed issues shall be reported by the Customer within 6 (six) months of their occurrence. If the Customer is not satisfied with the final reply of the Provider, he/she shall be entitled to make a complaint to the State Consumer Rights Protection Authority directly at the address: Vilniaus str. 25, 01402 Vilnius, Lithuania, by email: tarnyba@vvtat.lt, by telephone: +37052626751, fax: +37052791466, on website: www.vvtat.lt, at the territorial subdivisions thereof in local districts: http://www.vvtat.lt/index.php?470187665 or by filling in an online complaint form on ODR platform: http://ec.europa.eu/odr/.
These GCAU have been prepared and applied in compliance with the law of the Republic of Lithuania. All disputes arising in connection with the fulfilment of the terms and conditions of the GCAU as well as any consequences of any violations thereof shall be finally settled by courts of the Republic of Lithuania in Vilnius city.

ARTICLE 9. MODIFICATION OF THE GCAU
The General Conditions for Access to and Use of the Service may be subject to any modification.
Customers will be informed of any modification to the GCAU by display on Cyclocity Vilnius Service terminals and on website www.cyclocity.lt.

ARTICLE 10. COMMUNICATIONS FROM CYCLOCITY VILNIUS SERVICE
When necessary, the representatives of the Provider will contact Customers by telephone or e-mail as per the contact details supplied by Customers at the time of ordering the Service. Customers will be contacted in relation to ordering (subscription) and provision of the Service, provision of information about the Service or conducting of Service evaluation surveys. Representatives of the Provider will not provide Customer contact details to third parties. Representatives of the Provider will only deal directly with the Customer and will not deal with a third party. This includes Customers’ spouses, partners and family members. Please bear this in mind if using your bank card to pay for the Service ordered by a third party.

ARTICLE 11. CUSTOMER DATA PROTECTION
11.1. To get access to the Service the Customer, when ordering the Service online as it is set out in the GCAU, shall fill in an online registration form and provide his/her personal data (name, surname, date of birth, address, e-mail, telephone number, etc.). All provided personal data is controlled and processed by UAB “JCDecaux Lietuva”.
11.2. The Provider when processing the Customer personal data shall act in compliance with the legal regulations, governing the data protection, including inter alia the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), Law I-1374 of the Republic of Lithuania on Legal Protection of Personal Data of 11 June 1996 and any legal regulations adopted in relation to the implementation thereof.
11.3. The Customer personal data is collected and processed for the purpose of implementation of the agreement on provision of the Service, to which the Customer is a party, or in order to take steps at the request of the Customer prior to entering into such agreement as well as for the purpose of legitimate interests pursued by the Provider in order to:
• identify the Customer to enable the use of the Service;
• provide the Service to the Customer and manage the Customer’s Service subscription;
• contact the Customer, if it is necessary;
• consult the Customer on Customer call centre telephone with a function of Customer call record making for the purpose of guaranteeing the call centre service quality;
• respond to the Customer’s inquiries and requests, manage Customer’s complaints regarding the Service provision, supply the Customer with a Service related information;
• ensure and increase the customer service quality;
• for administrative, financial or legal purposes as well as for auditing;
• protect the rights and legitimate interests of the Provider as well as JCDecaux SA, including inter alia the debt recovery or crime prevention.
11.4. Within the limits set forth in the legal regulations the Provider is entitled to use the Customer contact details for direct marketing of its own similar products or services and/or conducting surveys related to its goods or services, provided that the Customers are given an opportunity in a clear and distinct manner as well as free of charge to refuse the usage of their contact details for direct marketing or withdraw their consent thereto, and provided that the Customer has not previously objected to such usage of his/her contact details when being supplied with every new offer.
11.5. In cases and in compliance with the procedure set forth in the General Data Protection Regulation each Customer is entitled to get access to and view his/her personal data processed by the Provider, request it to be rectified, completed or erased, restrict the personal data processing or object thereto as well as get a portable copy of the personal data processed. In all these cases the Customer shall contact the Provider in writing (at the contact details set forth in clause 1.6 of the GCAU).
11.6. Upon receipt of the Customer’s request under clause 11.5 hereof the Provider shall no later than within 1 (month) inform the Customer of all actions that have been taken in relation thereto. If necessary, this period may be extended by additional 2 (two) months with regard to the complexity and quantity of the Customer requests received by the Provider. The Provider shall no later than within 1 (month) after receipt of the Customer’s request inform the Customer of such extension of the period by submitting the reasons thereof. Where the Customer makes such request by electronic means, the information shall be provided by electronic means as well, where possible, unless otherwise requested by the Customer.
11.7. Where the provision of the Service is not possible without submission by the Customer of his/her personal data and the Customer requests to erase his/her personal data, submitted when ordering the Service, or objects to the processing of his/her personal data, the Customer registration for the Service will expire upon receipt of the respective Customer’s request or objection. The subscription, 3-day ticket and Service fees paid by the Customer shall not be refunded.
11.8. The Customer personal data submitted under clause 11.1 of the GCAU is processed by the authorised employees of the Provider, JCDecaux SA and other entities of JCDecaux Group, whose functions include the obligation to ensure the proper Service provision to Customers, to create all necessary technical and other conditions to achieve this goal and/or to ensure the protection of the Customer personal data and any processing activities thereof. Protected access to the Customer personal data database may be granted to the service providers and subcontractors, assisting the Provider and JCDecaux SA in proper and effective provision of the Service (including inter alia IT, payment, contact (call) centre, postal / delivery and other service providers). When it is necessary for the legitimate interests of the data controller the Customer personal data may be transferred to the persons, rendering financial, legal, debt recovery, data protection, audit, Service improvement, consultancy and other services to the data controller, provided that such service providers are subject to specific regulatory legal requirements and/or legal obligation to protect professional secrecy, ensure confidentiality and privacy of personal data.
11.9. The Customer personal data submitted under clause 11.1 of the GCAU may be kept no longer than for 18 months the day the Customer fills in the online registration form and submits the personal data into the system.
11.10. Every time the Customer calls the Customer call centre, the call record is made, which is kept for 2 months. The Provider is entitled to use the call record for the purpose of recovery or as a proof of any facts related to ordering and provision of the Service as well as any incident arising in relation thereto.
11.11. In the event of any infringement of the Customer’s rights arising in relation to the processing of his/her personal data submitted under clause 11.1 of the GCAU, the Customer shall at any time apply to the Provider at the contact details stipulated in clause 1.6 of the GCAU. The Customer also has a right to lodge a complaint to the State Data Protection Authority or a competent court of the Republic of Lithuania for the protection of his/her rights.
11.12. When processing the Customer personal data the Provider undertakes to:
• process the personal data only upon a clear separate consent of the person, when it is obligatory under the requirements of applicable legal regulations;
• store the personal data in adherence to all reasonable organisational and technical procedures and measures taken in order to protect the personal data, prevent it from any accidental or deliberate destruction, modification, loss and/or against any unlawful or unauthorised processing; in order to ensure this, the Provider shall: protect the premises, equipment and software; protect computer programmes used to process the personal data; prevent unauthorised access to the personal data when it is being sent (transferred), including its transfer via telecommunications means and networks; implement effective personal data blocking, destruction, deletion or anonymity assurance methods; take steps enabling it to be established when specific personal data was entered in the system, used or otherwise processed and who personally carried out the respective processing action; all the aforementioned measures shall be applied until the respective personal data is stored;
• when processing the personal data, to mark and store accordingly any sensitive personal data, so that any unauthorised access to this data is prevented;
• protect the equipment in which personal data files are stored and take all organisational, physical or technical measures preventing unauthorised access to this data;
• ensure the anonymity of the personal data or, at the request of the Customer, immediately destroy all the personal data received from the Customer, when contractual or business relations with the Customer terminate.

ARTICLE 12. TERMINATION OF A SUBSCRIPTION
A Customer who has purchased subscription may at any time and without specifying any reasons, terminate the Service ordered by informing the Provider thereof. Termination of the consent to store and process the personal data pursuant to the provisions of clause 11.7 of the GCAU will qualify as termination of the Service. The Provider will not impose any additional fees in connection with termination of the Service on the Customer and will not refund the registration and Service fees paid by the Customer.